Cancellation and Refund Policy

1. How orders and payment work

Every item ordered through ENDEVR. is made to order by an independent maker, to the specifications you agree with them. Before anything is made, you receive a written quote showing the item price, delivery option and total.

Production starts only once the full quoted amount has been paid. ENDEVR. collects your payment and pays the maker after your order is completed.

By approving a quote, you confirm that the item is made to your specifications and agree to this policy.

2. Cancelling before production starts

If you haven't paid yet, you can cancel your order at any time from your order page, at no cost.

If you have paid but production hasn't started, you can request a cancellation. We will refund the full amount, less any costs already spent specifically on your order, such as materials bought or cut to your design. We will list those costs before refunding.

3. Cancelling after production starts

Once your maker has started making your item, the order can't be cancelled for a refund. The item is being made for you alone and usually can't be sold to anyone else.

You will always get a full refund if:

• your maker or ENDEVR. cancels the order, or
• your maker can't complete it and ENDEVR. can't find another maker to finish it at the same price.

If you'd like to change something after production has started, ask in your order chat. Your maker may be able to make the change for an updated price, which you approve before any extra work is done.

4. No change-of-mind returns

Because every item is made to your specifications or personalised for you, the 7-day cooling-off period for online purchases does not apply (Electronic Communications and Transactions Act, section 42). We can't accept returns because you changed your mind, chose the wrong size or colour in your approved quote, or no longer need the item.

This does not affect your rights if an item is faulty or not what was agreed (section 5).

5. Faulty items, or items not as agreed

Within 6 months of delivery, if your item has a defect or doesn't match the specifications in your approved quote, contact us. Under the Consumer Protection Act (section 56), you can choose whether it is repaired, replaced or refunded. ENDEVR. pays the delivery costs to return a faulty item.

The following are not faults:

• Natural variation in leather, such as grain, colour, marks and scars, which make each piece unique.
• Fine layer lines on 3D printed items and slight darkening on laser-cut edges, which are normal for these processes.
• Wear and tear from normal use, damage from misuse, or changes made by anyone other than your maker.

If you're unsure, send photos in your order chat and we'll look at it with your maker.

6. Delivery times and delays

Your quote shows an estimated completion date. Your maker will keep you updated in your order chat if anything changes.

If your order hasn't been delivered within 30 days of the agreed date, or within 30 days of payment where no date was agreed, you may cancel by giving us 7 days' written notice. If we still haven't delivered by then, you'll receive a full refund.

Once your parcel is handed to Pudo, delivery times depend on Pudo. Lost or damaged parcels are handled with Pudo on your behalf.

7. How to request a cancellation or refund

1. Open your order on portal.endevr.co.za.
2. Before payment, click Cancel order. After payment, click Request cancellation, or describe the fault in your order chat with photos.
3. ENDEVR. will reply within 2 business days.
4. Approved refunds are paid to your original payment method within 10 business days. Card refunds can take a few extra days to show, depending on your bank.

You can also email info@endevr.co.za.